Advisory Board Member Profile 2017
Andrew Klein
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Salesforce
Director, Strategic Projects 
Areas of Expertise
Customer Experience Strategy; Customer Journey; Customer-Focused Innovation; Customer First Culture; Principles of Customer Relationship Building
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Program manager with extensive experience leading the development of effective business process management strategies and value-added IT system implementations for large enterprise organizations. Strategic thinker with passion for aligning technology with business goals and processes for the competitive and operational advantage of the enterprise. Seasoned organizational, communication, and change management skills coupled with persistent nature to focus on best practices to link business strategy, project portfolio management, and the creation and measurement of value-added.
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